Orders are delivered Monday to Friday between 9am and 5pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items.
Depending on your location, we also offer a free shipping for orders above the following thresholds:
- AUT - 49,95 €
- GER - 49,95 €
All relevant delivery options available for your order and to your destination will be displayed at checkout.
Available within AUSTRIA: delivery within 4-5 days
Available within Europe: delivery within 5-7 days
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Lusion cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
Changed your mind? We can cancel your order before we prepare your order.
To cancel your order:
1: Go to 'Orders & Returns' if you have an account, or click here if you placed an order as a guest.
2: Select the items you want to cancel and your reason for cancellation.
We'll email you a confirmation of your canceled order.
If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service for generic products. Individualized/personalized items cannot be returned. You can find more info on canceling and returning orders in our Return & Refunds Policy.
We hope you’re excited to order your customised item! Due to the nature of this order, manufacturing lead times may vary as it is created specifically for you. Please consult the product page for more information on manufacturing times. Please bare in mind, that customized items cannot be returned.
Please note: although customised items have a longer lead time, payment will be taken shortly after you place your order.
Returns of individualized products are unfortunately not possible unless there is a mistake or quality problem.
Standardized products: You have 14 calendar days to return an item from the date you received it.
Return shipment are at your own expense unless the product is defect or there is a quality problem.
Please contact us via e-mail: firstname.lastname@example.org